Terms of Service
1. Who we are
CaskAid is provided by Josef Bateman, a sole trader trading as CaskAid (“we”, “us”, “our”).
Address: 3 Greenbank Crescent, Marple, Stockport, SK6 7PB, United Kingdom
Email: [email protected]
Website: caskaid.uk
2. What these terms cover
These terms apply to anyone who creates an account or uses CaskAid, including pub owners, managers and staff. By creating an account, or by using CaskAid, you agree to them. If you're signing up on behalf of a pub or business, you confirm you're allowed to accept these terms for it.
CaskAid is designed for businesses, so these terms are business-to-business terms.
3. The service
CaskAid is a web app for tracking cask ale from order to last pint, logging cellar checks (such as temperature, airing and line cleaning), recording staff training, sharing team notes and, on the Premium plan, viewing several pubs together.
We keep improving CaskAid, so features may change over time. We'll let you know before making any change that significantly reduces what your plan includes.
4. Accounts and logins
- You need a valid email address to create an account. Keep your password private and let us know straight away if you think someone else has used your account.
- The person who creates a pub is its owner. Owners control billing, can invite and remove staff, and are responsible for how their team uses CaskAid.
- On the Standard plan a pub has one login (the owner's). The Premium plan allows every member of staff their own login.
5. Free trial
New pubs get a free trial (currently 14 days) with all Premium features. No card is needed to start. If you don't choose a plan before the trial ends, your pub's board becomes read-only until you subscribe. Nothing is deleted.
6. Plans, prices and payment
- Standard: £15 per month, for one pub with one login.
- Premium: £25 per month per pub. It includes team logins, linking several pubs, and the multi-site overview.
- Prices are shown in pounds sterling. If we become VAT-registered, VAT will be added where it applies and shown before you pay.
- Subscriptions are paid monthly in advance and renew automatically each month until cancelled. If you subscribe during your free trial, the first payment is taken when the trial ends.
- Payments are handled securely by Stripe. We never see or store your full card details.
- If a payment fails, Stripe will retry it. You'll keep access while it's retried. If payment still can't be taken, the pub's board becomes read-only until the account is brought up to date.
- We may change our prices. We'll give owners at least 30 days' notice by email, and the new price will apply from your next billing date after that notice. You can cancel before then if you don't want to continue.
7. Changing plan and cancelling
- Owners can switch between Standard and Premium, update their card, see invoices or cancel at any time from Account & team → Manage billing in the app.
- When you switch plan, Stripe works out the difference for the rest of the month automatically.
- If you cancel, your subscription stays active until the end of the month you've already paid for, and won't renew after that. We don't give refunds for part-months. If something has gone wrong, email us and we'll always look at it fairly.
8. Your data
- Your pub's information belongs to you. That includes casks, lines, temperatures, notes, training records and so on. You give us permission to store and process it only so we can provide CaskAid to you.
- For information about your staff that you add to CaskAid, such as names and training levels, you (the pub) decide what's recorded and why, and we process it on your behalf. Please only record what you need, and make sure your team knows CaskAid is used.
- Our Privacy Policy explains how we handle personal information, including who helps us run the service.
- We back up data regularly through our hosting provider, but you're responsible for keeping any records you're legally required to keep, such as HACCP or due-diligence records. You can download logs as CSV files from within the app.
- If you close your account, we'll delete your pub's information within 90 days, unless we must keep something by law (for example, billing records for tax).
9. Using CaskAid properly
Please don't:
- use CaskAid for anything unlawful, or to store content that's offensive or infringes someone else's rights
- try to access another pub's information, break our security, or overload the service
- copy, resell or reverse-engineer CaskAid
- share one login between several people on the Standard plan in a way meant to get around the plan's limits. Using one shared tablet in the cellar is fine.
We may suspend an account that breaks these rules. Where it's reasonable, we'll contact you first.
10. Cask guidance and advice
CaskAid's timers, reminders, troubleshooting tips, glossary and articles are general guidance based on common cask ale practice. They're not a substitute for your brewery's own cask care instructions, your training, or professional advice from a cellar service engineer. Always follow the brewery's instructions and use your own judgement about whether beer is fit to serve.
11. Availability
We work hard to keep CaskAid running smoothly, but we can't promise it will always be available or error-free. It may occasionally be offline for maintenance, updates or reasons outside our control, such as problems at our hosting providers or with your internet connection.
12. Our responsibility to you
- Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.
- We're not responsible for indirect losses, or for lost profits, lost sales, lost stock (including beer that goes out of condition), or business interruption.
- Otherwise, our total liability to you in any 12-month period is limited to the amount you paid us for CaskAid in that period.
13. Ending the agreement
You can stop using CaskAid and cancel at any time. We may end or suspend your account if you seriously or repeatedly break these terms, or if payment isn't made. We may also stop offering CaskAid altogether. If we do, we'll give at least 30 days' notice and a chance to download your data, and we'll refund any payment covering the time after the service ends.
14. Changes to these terms
We may update these terms from time to time. If a change is significant, we'll tell owners by email or in the app before it takes effect. The date at the top shows when they were last updated.
15. The legal bits
- These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute.
- If any part of these terms is found to be unenforceable, the rest still applies.
- If we don't enforce a right straight away, we can still enforce it later.
- You can't transfer your account to someone else without our agreement. If CaskAid becomes a limited company or is sold, we may transfer these terms to the new owner, and we'll let you know if that happens.
16. Contact
Questions, problems or complaints: [email protected]. We aim to reply within two working days.